Quality Monitoring and Global IT Solutions

The Right People. The Right Process. The Right Technology.

Global IT Solutions in Frederick, MD

Delivering Quality Customer Service Each and Every Time

Contact Center Customer Service

Frederick, MD IT Solutions

Our call center service model is focused on providing the right people, the right process, and the right technology to execute your business services. We work with you to create customized programs that achieve the results you desire.

Computer Frontiers call center solutions include inbound and outbound voice, e-mail, and live agent chat services as well as SMS bulk texting notification options. We offer cloud- and network-based call center solutions that provide flexibility and scalability while capturing key metrics and reporting for your continued business improvement. Our program management, trained staff, cutting-edge technology, and unique analytics will increase your value with your customers.

No matter what business service you provide, we offer call center solutions that will help you succeed in:

  • Data Entry & Delivery
  • Document Delivery Services
  • Financial Services
  • Help Desk Services
  • HR Services
  • Inventory Management
  • Knowledge Transfer Services
  • Lead Processing and Management Services
  • Legal Services
  • Medical Appointment Services
  • Quality Testing
  • Sales Management
  • Sales Testing and Retention
  • Technical Support
  • Transcription Services