Contact Center Solutions
Quality Customer Service Solutions in Frederick, MD
In today’s ever-changing corporate environment, the need to maintain and improve your customers’ experience is crucial to your business success. Computer Frontiers’ scalable, custom call center solution is a powerful tool that can help you provide quality customer service and support that sets you above the competition. We focus on:
Quality Customer Service
Benefits of CFI Contact Center Solutions
Improving Customer Service Levels
Interactive Voice Response (IVR)
Outbound Call Services
Inbound Call Center Services
We tailor our solutions to your business objectives and requirements.
Contact Centers need to effectively share accurate and consistent information to meet high customer service standards. CFI understands this and provides clients with written materials designed to communicate complex information into understandable terms for the beneficiaries. CFI also provides highly trained customer service representatives (CSRs) who are able to provide these materials via phone calls, e-mails, or chat sessions. CFI can also adapt this material to websites and outbound communications such as text messages or general updates.