Computer Frontiers just completed training our U.S. Visa Information Service Call Center Agents in Kampala, Uganda. Call center agents completed their training on April 18, 2013 and are now ready to field questions and calls regarding visa services.
These agents not only completed the standard U.S. Visa Information Service training, in addition they successfully completed the training to provide information regarding Immigrant Visas (IV). In the coming months, Ayub Kato, CFI’s Regional Manager for Call Center Operations in Africa, will be rolling out this additional training to all Computer Frontiers’ agents.
Congratulations to the call agents who received their training certificates and best wishes for a productive, customer-focused career in providing visa services for us!