Shannon Baskerville, Call Monitor, CFI USA – CMS & GSS
Shannon Baskerville is a Quality Monitor for CFI providing Direct and Remote Monitoring services for over a year and a half. Her focus, attention to detail, drive for improvement and positive attitude are qualities that we value and that help the department to reach its monthly goals each and every time. In the past few months, Shannon has scored an average of 88% of the records she has attempted, which shows a high level of productivity. She is also the first to provide recommendations to enhance monitoring efforts by suggesting key template statements and phrases or identifying inefficiencies in the current workflow process. Shannon is also participating in other projects and provides leadership and assistance to those team mates on a daily basis.
We value and appreciate Shannon’s hard work, dedication, and work ethic. We are fortunate to have her on our team. For all her professionalism and team contributions, Shannon Baskerville is the CFI Quality Monitor Employee of the Month for September 2012.
Congratulations and well deserved!